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Use AI-augmented Speech Analytics To Drive Growth And The Customer Experience

Blog: Forrester BPM Center of Excellence

Your customers are very literally telling you what they want, what they think about your products and services, and what they think about their experiences with your company. They are doing this, often unwittingly, through conversations with your salespeople, your customer service reps, with each other online, and increasingly with virtual agents. Up until now, […]

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