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US Federal CX Eked Out A New High But Still Trails The Private Sector

Blog: Forrester BPM Center of Excellence

Our US Federal Customer Experience Index (CX Index™), 2020, is now live! The report is packed full of great details about the quality of the US federal CX, its impact on agencies’ mission performance, and how they can improve. In brief, our results show that: The average federal CX Index score rose slightly to a […]

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