US Banking CX in 2022: Who Does It Well And Why It Matters
Blog: Forrester BPM Center of Excellence
For a large multichannel bank, a 1-point improvement in its CX Index™ score can lead to an incremental $123 million in revenue. For a direct bank, it can lead to an incremental $92 million in revenue. Discover the results of the 2022 CX Index™ for US banks.