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Trying To Augment Intelligence With AI Fails When Data Scientists And Designers Don’t Collaborate

Blog: Forrester BPM Center of Excellence

Augmenting human intelligence is the fastest way to get value from AI. The problem? Human-centered design (HCD) is missing from most attempts to augment human intelligence. Sure, the AI teams doing this work sincerely care about humans — but that’s not the same thing as knowing and applying proven HCD methods like iterative prototyping paired […]

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