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Total Mobility

Blog: Ground-Floor BPM

Mobile, BYOD, and cloud-based computing have combined into a perfect storm, drenching IT in a downpour of user demand. A new level of expectations have been set: secure access, any time, any place, any device. As Forrester analyst Clay Richardson points out in this interview with ebizQ contributing editor (and forum moderator) Peter Schooff, this trend towards mobility has the potential to change the way we think about business process design.

If you’re considering acquiring a BPM platform, or figuring out how to adapt your existing solutions to accommodate the new mobile reality, here are some things you may want to keep in mind.

In the end, mobility isn’t just about adding strange new devices to your network. It’s about empowering end users–be they co-workers or customers–to control their own experience. That sort of control is addictive; if you don’t believe me, try to take away your kid’s iPhone for a few days. Or hours. The business, IT, and technology vendors each have to play their part in creating an environment flexible and robust enough to satisfy the large and growing demand for anytime, anywhere access.

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