Blog Posts Process Management

Three Tips For Staffing Your CX Team

Blog: Forrester BPM Center of Excellence

There’s no one way to build a customer experience (CX) team, no single structure that is the perfect model for every organization. Despite that, I get a lot of inquiry and guidance session requests from CX leaders who are trying to baseline their ambitions against their peers as they establish, fund, and scale the CX […]

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