The Total Economic Impact™ Of DEI: Why Diversity, Equity, And Inclusion Matter
Blog: Forrester BPM Center of Excellence
Essentially, as CX improves, more customers will comply with a department’s directives, engage with it proactively, speak well of it, trust it, and forgive its mistakes. And if the data is holistic and allows for true representation, it will allow government operations to cost less and run more smoothly.
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