It is traditional at this time of year to take some time to assess the closing year and to look ahead.  In this final article of 2012 from my CMSWire series, I look at three prescient customer case management implementations that illustrate what I believe to be the secrets to business transformation success for the future.  Read more and take a ride on my personal time machine…  and Happy New Year!

I have always found myself fascinated by the 1960 film adaptation of the H.G. Wells classic The Time Machine, which asks whether we can change the shape of things to come and teaches us that looking ahead in time can be a dangerous undertaking.