The role of IT in process focused organisations
Blog: LitheIT
IT departments are often accused of not understanding the business, and it is true that the business rarely understands what the IT department does. To an IT manager achieving a service level availability of 99.95% might represent a great year and result in a bonus, but to the business, if the downtime occurred during a key trading window then IT has failed. So how can we resolve this anomaly, and how can Business Process Management help?
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