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The Rise Of AI-Fueled Speech Analytics: Key Takeaways from Forrester’s New Wave

Blog: Forrester BPM Center of Excellence

The recently published Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018 report identified the 11 most significant players in this market: Aspect, CallMiner, Clarabridge, Cogito, Genesys, Invoca, Mattersight, NICE, OpenText, Tethr, and Verint. Based on our comprehensive criteria, Forrester identified CallMiner and NICE as Leaders in the space today. Forrester’s clients can read the […]

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