The Pressure From Values-Driven Consumers Continues To Build
Blog: Forrester BPM Center of Excellence
There’s a new urgency in the marketplace: to appeal to values-driven consumers. When Forrester first started discussing the importance of corporate values many years ago, we were met with both support and skepticism. “Consumers only care about the cheapest products,” skeptics told us. “Companies only care about maximizing shareholder returns,” they said. But as recent events in the public […]
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