The NSW Government Embarks On A Bold Journey To Improve Customer Experience (CX)
Blog: Forrester BPM Center of Excellence
Weak Government CX Harms Mission Performance As customer expectations keep rising, governments around the world struggle to improve customer experience (CX). In 2018, Australian government customer experience was weak compared to the private sector — mirroring what we see in the US, where most federal agencies had scores that were poor or very poor. That’s […]
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