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The Future Is Unwritten: Writing The Future Of The Insurance Agency

Blog: Forrester BPM Center of Excellence

I recently kicked off a new stream of research that will assess the future of the insurance agency. I am evaluating 5–10 years out and welcome your input. Rapidly advancing digital technologies (smartphones and mobile apps, APIs, and artificial intelligence) are automating processes and changing how customers buy insurance and engage with their carriers and […]

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