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The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024 is LIVE!

Blog: Forrester BPM Center of Excellence

In our 30-criterion evaluation of customer journey orchestration (CJO) providers, we identified the most significant ones and researched, analyzed, and scored them. The Forrester Wave™ evaluation highlights Leaders, Strong Performers, Contenders, and Challengers. In alphabetical order these are the vendors we included: Alterian, CSG, Engage Hub, Genesys, inQuba, Medallia, Qualtrics, Quantum Metric, and Roojoom. CJO […]

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