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The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018 Is Now Live!

Blog: Forrester BPM Center of Excellence

Even though the report is live, I continue to reflect on the research behind the customer feedback management (CFM) Forrester Wave™. I am reminded once again how important it is for CFM shoppers to do their homework. This is because — as many of us know — selecting the “right” vendor is no easy task. Each day, Forrester […]

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