The Customer Is “Neo.” Not You.
Blog: Forrester BPM Center of Excellence
You need to deliver value to customers. Right? Wrong! Believing your firm “delivers” value, makes you the Hero. Like Neo in “The Matrix”. The Matrix tell the classic hero story of Thomas “Neo” Anderson who is on a quest to free humanity from the Matrix. Trinity is his co-star. Morpheus, Agent Smith and others are […]
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