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The Community Business Model Helps Drive Successful Customer Engagement

Blog: Forrester BPM Center of Excellence

In the age of the customer, companies need fast access to scalable expertise, transparent costs, and agility in order to quickly adjust customer experiences to changing requirements. Community-based business models are gaining momentum as companies aim to intensify their customer engagement activities with relevant and great customer experiences. Originally, most online community-based models, such as […]

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