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The Canada Customer Experience Index, 2019: Canada’s Best Year Yet

Blog: Forrester BPM Center of Excellence

Modest Gains Amidst Stagnation Give Canadian CX Its Best Year Yet Forrester’s 2019 Canada Customer Experience Index (CX Index™) reveals that the overall quality of the Canadian customer experience rose by 1.2 points, to 67.2. The report is based on Forrester’s CX Index methodology, which measures how well a brand’s CX strengthens the loyalty of […]

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