The Business Case for Process Mining
In last week’s Process Mining Café, we talked with Miguel Angel Gómez from PROA about his process mining project at Chopo Laboratories in Mexico. We discussed the results of their analysis and the benefits they got from the improvement. Interestingly, they did not focus on cost-cutting but increased revenue by 6 million Pesos (350,000 USD) without hiring additional people.
Finding your way to your business case as a process miner is a bit of a chicken-and-egg problem: You first have to do the analysis to determine the improvement potential. So, it can be a good idea to perform a small pilot project. But even afterward, you need to decide how much of the opportunity you can realistically expect to realize. We discussed all this with Miguel and recommend to keep it simple.
You can now watch the recording here if you missed the live broadcast or want to re-watch the café. Thanks to Efe, Axel, Markus, and Jori for the discussion, and a big thanks to Miguel and all of you for joining us!
Links
Here are the links that we mentioned during the session:
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How to make a business case for process mining (including the ROI template shown during the café)
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Process mining is agnostic to the methodology used around it, such as Lean Six Sigma
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The auditing case study by Jasmine and Andreas and the companion Process Mining Café compare the time and effort people spend in each phase of a traditional process mining project vs. an audit with process mining
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Instead of only focusing on cost-cutting, also watch out for additional revenue opportunities such as in this housing association WoonFriesland, where vacant properties could be re-rented on average seven days faster
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Quantifying qualitative improvements such as improved usability is often harder but also important
Contact us anytime at cafe@fluxicon.com if you have questions or suggestions for the café.
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