Tech & Innovation APAC 2021: Building A Future Fit And Creative Workforce
Blog: Forrester BPM Center of Excellence
Over the past decade, firms have poured significant resources into the digitization of their operations and the creation of new digital experience platforms to win, serve and retain increasingly fickle customers. The result? Digital sameness for the most part. According to Forrester’s Customer Experience Index (CX Index™), a study of 100,000 consumers and 300 brands that has […]
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