Super Users in Action: Training Process Maturity on an Individual Level
Blog: Harmon's Blog: Eye on BPM
In 4 previous Articles, Laila Mara Pesoa, addressed the Super User’s role in the organization. In this Article she focuses on Training and why the training provided by a Super User is unique.
Laila has worked previously in a fast consumer goods company as Supply Chain Process owner, and has participated in the implementation of the SCOR model in Supply Chain processes for all Baltic Countries.
Laila has developed the BPM 6×5 (BPM 6 by 5) model, a self-assessment model that aims to Measurement of the Maturity of an Enterprise in BPM and to guide the development of action plans to move the organization forward in maturity. Maturity in BPM became then Laila’s main topic, especially from the People’s perspective: how to create in people a process thinking mindset that enables continuous improvement?
Contact Laila at firstname.lastname@example.org