Super Users in Action: Support IT Support
Blog: Harmon's Blog: Eye on BPM
In previous Articles Laila discussed the three dimensions of the Super User role. Here, she takes up the last dimension—the Super User’s role in dealing with IT.
Laila has worked previously in a fast consumer goods company as Supply Chain Process owner, and has participated in the implementation of the SCOR model in Supply Chain processes for all Baltic Countries.
Laila has developed the BPM 6×5 (BPM 6 by 5) model, a self-assessment model that aims to Measurement of the Maturity of an Enterprise in BPM and to guide the development of action plans to move the organization forward in maturity. Maturity in BPM became then Laila’s main topic, especially from the People’s perspective: how to create in people a process thinking mindset that enables continuous improvement?
Contact Laila at email@example.com