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Stop Trying To Replace Your Agents With Chatbots. No, Seriously.

Blog: Forrester BPM Center of Excellence

Customer service organizations have been looking for ways to cut costs for decades. Now that chatbot mania has taken over, many are jumping on the bandwagon and attempting to replace their human agents with chatbots. In theory, that makes sense – a chatbot costs less than a human over time, and most customer service organizations […]

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