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Steve Towers – books

Blog: BPGroup.org

I have written eight books and contributed to many more. You can access them from these links – will be added to as publication dates are confirmed.
2014 Q3 – Customer Experience Matters. Transcending NPS.
2014 Q2– Beyond Six Sigma, the next wave
(with  Dr. Morgan Jones)
2013 – The High Performance Organization
(with Dr. Samir Asaf)
2010 – Outside In. The secret of the 21stcenturies leading companies
http://amzn.to/1eRyOfJ

Steve Towers & John Corr
(BP Group President) outside
of UK’s Prime Ministers residence
(Number 10 Downing St. London)
2006 – Customer Expectation Management: Success Without Exception
http://tinyurl.com/6cdo6e

2005 – Thrive!: How to Succeed in the Age of the Customer
http://tinyurl.com/5huun2

2005 – In Search of BPM Excellence (with Peter Fingar)
http://amzn.to/19OrOt3

1993 – An Executives Guide to BPR
http://tinyurl.com/6y2t9s

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