Blog Posts Process Management Process Modeling

Steve Towers and what’s new with Process, Performance and Customer Experience


Hi Steve Towers here, founder of the BP Group with this months update on all things process, performance and customer experience.

1.    New resources:
a.    Customer Experience Mapping with ABACUS –
b.    CXRating CLOSED area – Slide show featuring the science of Customer Experience – apply here –

2.    Discussions of note –

3.    Events Upcoming (limited places with discounts)
a.    San Francisco, California – BPM Summit:
b.    Orlando, Florida – Annual PEX Conference:
c.    Davos, Switzerland – World Economic Forum:

4.    Blogs – several useful resources per week

5.    Blogs – http;// (new videos)

6.    New classes for 2014 – released next week.. Meanwhile Final classes for 2013:

Look forward to meeting in San Francisco, Orlando or Switzerland soon ☺
All the Very Best

Please feel free to

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples