Hi Steve Towers here, founder of the BP Group with this months update on all things process, performance and customer experience.

1.    New resources:
a.    Customer Experience Mapping with ABACUS – http://www.cxrating.com/cx_mapping_abacus.html
b.    CXRating CLOSED area – Slide show featuring the science of Customer Experience – apply here – http://www.cxrating.com

2.    Discussions of note – http://www.linkedin.com/groups/BP-Group-1062077

3.    Events Upcoming (limited places with discounts)
a.    San Francisco, California - BPM Summit: http://www.bpmsummitusa.com/
b.    Orlando, Florida - Annual PEX Conference: http://www.pexweek.com/
c.    Davos, Switzerland - World Economic Forum: http://bit.ly/WorldEcoSummit/

4.    Blogs – several useful resources per week http://www.successfulcustomeroutcomes.net

5.    Blogs – http;//www.bpcommunity.blogspot.com (new videos)

6.    New classes for 2014 – released next week.. Meanwhile Final classes for 2013: http://bit.ly/BPGroupCPP

Look forward to meeting in San Francisco, Orlando or Switzerland soon ☺
All the Very Best
Steve

Please feel free to connect:www.linkedin.com/in/stevetowers/