Blog Posts Process Management

Social Learning Inspires Better Outcomes

Blog: Forrester BPM Center of Excellence

An effective learning program can drive business results and power your transformation efforts. But only 26% of information workers report that current training offerings help them perform better. There’s a clear gap between what employees need and what employers deliver. For CX leaders, this training gap presents a serious roadblock to becoming a customer-obsessed organization. This raises the question: How […]

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