Blog Posts Process Management

Shared Services, Meet Product Management

Blog: Forrester BPM Center of Excellence

If you want to be unpopular with an Agile or DevOps team, tell them “you need to use the shared service.” Shared services have a well deserved reputation for bureaucracy, one-size-fits-all standards, long lead times, and high transaction costs. Shared services per se are not the problem. Amazon is a public, shared service and it’s […]

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