Shared Customer Experience: What Happens When Your CX Depends On Partners?
Blog: Forrester BPM Center of Excellence
Organisations are not always fully in control of all of their customer’s experiences. Whether it’s logistics partners supporting a retailer’s delivery experience, insurance companies relying on sales via brokers, or consumer-facing brands relying on retail partners to sell their products, an organisation’s end-to-end customer experience (CX) often relies on external business partners. Across industries, brands […]
Leave a Comment
You must be logged in to post a comment.