Blog Posts Process Management

Service Design’s Co-creation Principle: The Secret Sauce For Success

Blog: Forrester Blog for Business Process and Applications Professionals

Among the 5 principles that define Service Design framework, the co-creation one is what transforms successful CX initiatives into game changers for the teams involved. When I ask service designers the leading driver to that outcome, they often say “it’s about building relationships”. Human factor more than tools is a key differentiator here. And that […]

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