Service automation with software robots: adoption and experiences
How far have organisations got with robotic automation, and how will the landscape change?
Different technology suppliers and consultants use different terms: some talk of Robotic Process Automation (RPA), some talk of Robotic Desktop Automation (RDA). What we are seeing in our community, though, is that the level of interest and activity in creating ‘workforces’ of software robots that will automate routine tasks of many different kinds is already very high – and getting higher.
We’re running an online survey to help us ‘take the pulse’ of the current state of these automation technologies and approaches. What are organisations doing today? What are the main benefits and challenges?
Respond to our Service Automation survey, get a free month of premium access to The Advisor
Are you using service automation technologies in your organisation? If so, we’d really appreciate your input! Please take the survey now >>
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