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Selecting the Best Robotic Process Automation Software Company


As the first blog post in this series pointed out, product and company are the two key evaluation areas for identifying leading robotic process automation (RPA) providers. That post covered the criteria for selecting a robotic software product. This post addresses how to identify the best robotic process automation software company for business process automation. After all, purchasing great software won’t mean much if the company behind it doesn’t measure up as well.  

Without question there’s a subjective element to any selection process – certainly UiPath views its robotic software as the best in the world. Accordingly, the goal of this guide is to provide active and potential robotic software customers with a framework and criteria to serve as a basis for objectivity.

Identifying Top RPA Software Companies

The best software companies – any company, for that matter – are characterized by a healthy balance between three core stakeholders: customers, employees and shareholders. Although this guide is focused on customers, there is also an indirect reflection from the other two


stakeholders: software companies require excellent employees for innovative product lines and robust shareholder investments for technology leadership.

This framework covers the three most important elements of company selection criteria: technology leadership; customer commitment and company credibility. The weighting of these areas will depend on the judgement and priorities of the individual customer.

Technology Leadership

Technology Leadership is a useless term unless it’s used in a way that directly relates to tangible customer value. Therefore, this framework outlines criteria for customer value across four technology leadership areas: tactical; strategic; innovative and adaptive.

Tactical: tactical leadership could also be described as “practical”. In the final analysis, does the company’s technology create high value for the customer in the here and now?

Specifically, does the software product:

Strategic: strategic leadership should follow a specific roadmap designed to maintain and expand technology value in a logical and sequential way. During the selection process, each prospective company should be asked to share their product development roadmap.

That roadmap should display both a past – how did product lines arrive at their current state – and a future. After reviewing a company’s product development roadmap, a customer should ask themselves – do the past and current product lines extrapolate into a future technology I feel comfortable with? Beyond the product development road map, potential customers should look for tangible signs of active product development, including:

Coming Next

Part 2 will complete selection criteria for a company’s Technology Leadership – covering innovation and adaptability – then move to the areas of Customer Commitment and Company Credibility.

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