Santeon Group
Description
A business case for business process management.
Transcript
Business Process Management
A business case
Prepared by: Muhammad Ahsan
1
Presentations Roadmap
Session 1: A Business Case for BPM
Session 2: BPM Technologies
Session 3: In-Premise Vs Cloud
Prepared by: Muhammad Ahsan
2
Session 1: A Business Case
Prepared by: Muhammad Ahsan
3
Aerial View of an Organization
Prepared by: Muhammad Ahsan
4
Typical Strategy Map
Prepared by: Muhammad Ahsan
5
Determine effectiveness
How do an organization measure a strategy?
Prepared by: Muhammad Ahsan
6
Performance Management System
Balance Scorecard
Prepared by: Muhammad Ahsan
7
Measuring
Key Performance Indicators (KPI)
Targets
Service Level Agreements
Examples
% on-time delivery
% defective products
Customer Satisfaction Survey Index
Employee Satisfaction Survey Index
Prepared by: Muhammad Ahsan
8
Source of Measures
Prepared by: Muhammad Ahsan
9
Big Picture
Business View
System View
Continuous Improvement
Transforming business needs into operational systems
Extracting performance indicators through systems
Prepared by: Muhammad Ahsan
10
Focusing on BPM
Business Process Definition
“A structured, measured set of activities designed to produce a specific output”
An organization operates through set of business processes. Processes can be classified into meaningful functional categories like Sales, IT, Finance Processes
Prepared by: Muhammad Ahsan
11
Let’s go in depth
Prepared by: Muhammad Ahsan
12
Defining Measures
Prepared by: Muhammad Ahsan
13
Calculate
Organization Unit Performances
Individual Performances
Prepared by: Muhammad Ahsan
14
Organizational Measures
Prepared by: Muhammad Ahsan
15
Where else it can benefit
Enables best practice implementations
Improve process efficiency
Enables business agility
Enables processes to evolve through continuous improvement
Improves process quality
Reduces cost of implementation
Enables Implementation of standards
Prepared by: Muhammad Ahsan
16
Highlights for Session 2
Key Technologies
Process Modeling
Workflow Automation
Forms
Rules Engine
Business Data Connectivity & Integrations
Monitoring & Reporting
Process Optimization & Simulation
Microsoft and BPM Technologies
Prepared by: Muhammad Ahsan
17
Leave a Comment
You must be logged in to post a comment.
