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RPA and AI across the intelligent automation spectrum

Blog: Capgemini CTO Blog

It’s true to say that RPA has taken us a long way towards unlocking productivity benefits tied up in manual processes. It has galvanized a mindset that things can change without a need for massive systems reengineering.

Although wholesale change isn’t always a realistic option for most organization, RPA acts as a catalyst to help businesses progress and add value, enabling them to build strategic plans around investments they’ve already made into their legacy systems. It doesn’t preclude big change – it simply supports a faster release of benefits alongside greater change initiatives, so that everyone’s a winner!

The expansion into artificial intelligence (AI) is the next step of this more granular, faster form of transformation, with more and more business activities either wholly or partially automated by increasingly sophisticated means.

Classifying solution components

At Capgemini, we use a framework called the “Five Senses of Intelligent Automation” to help classify and structure solution components on the intelligent automation spectrum.

This framework takes an “automation first” approach to understanding technology, and is based on the observation that almost every solution in which AI is involved consists of five senses. Combinations of these senses deliver automation systems that offer dramatic improvements over their manual counterparts.

Naturally, this must come with some process restructuring – it’s not possible to generate significant benefits if you automate the current “as is” process state. Processes must be optimized with an automation-first mindset.

Practical uses

With all of this in mind, here are some real-world use cases that combine RPA and AI into broader intelligent automation solutions:

As new AI techniques and solutions come on to market, the spectrum of intelligent automation continues to expand – and it’s already changing the future of work in a radical but positive way.

The ability to introduce these connected, yet granular solutions is helping drive a dual-speed transformation and a new era of business and IT alignment.

To learn more about how RPA and AI are changing the future of work, contact:
lee.beardmore@capgemini.com

Learn more about how Capgemini’s Automation Drive  and the “Five Senses of Intelligent Automation are helping leading global brands to transform their business operations through AI and RPA.

Lee Beardmore  has spent over two decades advising clients on best strategies for technology adoption. More recently, he has been leading the push in AI and intelligent automation for Capgemini’s Business Services. Lee is a computer scientist by education, a technologist at heart, and has a wealth of cross-industry experience.

Meet Capgemini’s experts at booth #21 on Ocean Promenade East for insights on how our solutions together with UiPath’s platform leverage RPA to deliver superior business outcomes.

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