Blog Posts Process Management

Right Response To Customer Feedback? Hint: It’s Not “Sorry”

Blog: Forrester BPM Center of Excellence

If you tell employees to apologize when a customer shares feedback about a bad experience, think again! Customers give you feedback because they want you to hear them. And because they want you to improve the experience for next time. And most customers like it if somebody relates to the pain they might’ve experienced. A […]

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