Riffing on Mossberg: Hybrid, Voice-and-Touch Input for Ultimate Mobile Usability
The Wall Street Journal’s Walt Mossberg makes a great point in Take a Note: Typing With No Hands: from a usability standpoint, voice input on a smartphone or tablet is usually quicker and more accurate than typing on a virtual keyboard. Actually, I’d suggest that usability improvements for mobile phones and tablets can go even further than voice-to-text dictation. To really make life easier for mobile device users, you’d want to combine the smartphone’s voice to text capability with the touch screen.
Much of what we do on mobile devices goes beyond email, tweets, Facebook posts and other content creation tasks to include process-driven interactions like making an online purchase or working with an enterprise application. In those cases, we’re navigating question-oriented trees with yes/no or multiple choice answers. That type of procedural activity can be accomplished much more easily and quickly by touching a button on a screen — a “thumb click.” And the combination of voice-to-text and thumb clicks has the possibility of completely changing the way we interact with both business and consumer applications.
At Active Endpoints, we are taking this hybrid usability concept even further. Beyond supporting voice-and-touch input, we will make it possible for you to create your own wizards that combine voice and thumb clicks to automate and simplify the activities you do on an everyday basis. Doctors, for example, could use a wizard to guide them through the patient intake and initial examination processes, prompting the doctors with common questions and answers for their particular practice. Some questions might be answered by speaking into the smartphone while others may answered with a thumb click. With a bit of integration on our end, that information can be put directly into their back-end application and combined with automated steps for doing things like scheduling a follow-up visit, issuing prescriptions, referrals to another physician. This will make life easier for everybody – no IT required.
Post from: VOSibilities, the Active Endpoints BPMS blog
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