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Retailers Now Choose Commerce Tech Based on How Providers Engage, Not What They Are

Blog: Forrester BPM Center of Excellence

Legacy suites and platforms have reinvented themselves and a new component-based model has entered the ring. Gone are the days of take-it-or-leave-it, prefab, legacy commerce suites and isolated, minimally integrated platforms. As we’ve seen business models adapt to rapidly shifting customer needs and expectations, retailers’ demands of their commerce technology models have evolved at the […]

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