Blog Posts Process Management

Promise Keeping Is Key To Building Customer Trust  

Blog: Forrester BPM Center of Excellence

Earlier this month at Forrester’s B2B Summit, there were a couple of common threads that ran through the keynotes: the need to 1) put the customer at the center of everything we do and 2) break down silos between cross-functional teams – aligning to enable buyer and customer value.  Aside from the obvious connection between […]

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