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Contributed on April 5, 2022

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Process Mining Use Cases

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Last year’s Process Mining Camp was the 10th edition of our annual community meeting. In the opening keynote, we took a look at the industries and the use cases that categorize the talks from the past nine years.

When you start with process mining, it is always helpful to see examples from people who were in a similar situation as you are now. Understanding what did not work for them can help you to avoid mistakes. And you can pick up their recommendations about what they did right.

INDUSTRIES

One way to look at all the process mining stories is to categorize them per industry. Newcomers in the process mining world often want to hear about the experiences of similar companies. For example, a process analyst at a bank might want to see examples of how other banks have used process mining.

So, we thought it could be helpful to compile an overview of all the camp talks and case studies for you. And we grouped them into industries (click on a category below to jump to the examples in that section):

• Financial Services
• Insurance and Pension Funds
• Healthcare
• Government and Municipalities
• Production
• Logistics and Transportation
• Telco and Utilities
• Software & Services

USE CASES

Another way, however, to look at these same case studies and camp talks is to group them into use cases. A use case is less concerned about the industry where you apply process mining. Instead, it focuses on who is using process mining and why. It is helpful to look at process mining examples from this perspective because it helps you understand how process mining fits into the methodologies you already use (and how it will change your current way of working).

So, we have also grouped the cases into the following use cases (click on a category below to jump to the examples in that section):

• Process Improvement Teams
• Auditors
• Process Owners
• Customer Journeys
• IT Use Cases

Of course, some of the cases fall into multiple categories. Nevertheless, we picked one industry and one use case for each. We hope you find the collection valuable as a reference and inspiration ground.

All these examples remind us that process mining can be applied anywhere where processes are found! If you have a guest article or process mining case study that you would like to share, please get in touch with us via anne@fluxicon.com.