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Prioritise Your Customers’ Mental Wellbeing To Spur Pandemic Recovery

Blog: Forrester BPM Center of Excellence

It’s impossible not to see how consumers have felt the pressure of the 2020 pandemic. People have faced job losses, extended furlough, or enforced remote work while also managing home schooling, and the social (and psychological) impact of lockdowns. Then, there were those on the front-lines; key workers struggling to do their jobs while COVID-19 […]

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