Practical Process: Signals in the Noise
Blog: Harmon's Blog: Eye on BPM
In this Column, Roger (re)introduces what he considers to be the most important process performance management tool ever invented – the Process Behavior Chart (PBC), aka the XmR Chart. According to Roger, “Using a PBC allows us to focus on what is important and avoid chasing shadows.” Read how you can use the chart in your BPM practice.
improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He helps small and large organizations understand the potential, and realize the practical benefits, of process-based management. Roger is the author of the book Reimagining Management. Contact Roger on +61 (0)419 220 280 or at firstname.lastname@example.org.