Potential Benefits of Integrating Capture with BPM
I attended the Kofax Customer Connect event in London last week, and had the pleasure of delivering the final presentation of the day where I was able to relate some of my experiences of using TotalAgility in the UK public sector. I also sat on the Experts panel alongside John Newton (Co-Founder of Alfresco Software Ltd), Derek Miers (Principal analyst at Forrester) and Anthony Macciola (CTO of Kofax). It was very interesting to hear their views on the potential impact of mobile capture at the point or origination on business processes.
Anthony Macciola preceded the panel by giving a fascinating presentation where he demonstrated new capability to move document scanning out of the back-office and onto smartphones. Using an Apple, Android or Windows device, with the Kofax mobile application installed, a document can be photographed, cleaned up, and processed on the phone, allowing the user to add meta-data before uploading the scanned content to the central BPMS for inclusion in business processes.
When you consider delays and failures that occur in processes waiting for copies of documents to be posted and received as evidence, it made me realise why Kofax are very excited about this new functionality.
By integrating capture capability into the TotalAgility BPMS, which they intend to do this year, Kofax will offer a differentiated BPMS platform which can be used to improve customer service by delivering faster response times, as data extracted from photographs on phones will be immediately available for use within a process instance.
Lithe IT is a Kofax partner, so I am excited to see this functionality released as I can see a great number of opportunities to enrich business processes with it.
I can also see this as a way to improve processes within an organisation. Imagine the time-consuming activity of claiming expenses where receipts are gathered, documented and sent to a line manager for authorisation before typically passing to Finance for final sign-off and payment. By taking a photo of the receipt at the point it is incurred, this could be transformed into a process taking seconds, allowing the salesperson to spend less time on admin and more on selling!
Before the conference I was unclear on the full benefits of the Capture Enabled BPM message that Kofax are using. I remain unconvinced about the phrase being used as I feel it doesn’t adequately explain the potential being offered, however I am now fully engaged with the opportunity to transform both customer and staff engagement models.
For more details on the event visit http://london.kofaxconnect.com/