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PlayStation5 Launch Sends UK Digital Customer Experience Back In Time

Blog: Forrester BPM Center of Excellence

2020 leaves another sting in its tail for UK retailers today, among them Currys PC World, John Lewis, and (even Amazon had some trouble). After navigating the unexpected (and unprecedented) peaks and toughs of digital demand during 2020 pandemic lockdowns, it is the planned launch of the PlayStation 5 that has managed to crash […]

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