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Personal Advice On How To Earn Extra Points In Your Next Forrester Wave™

Blog: Forrester BPM Center of Excellence

As I wind down the last few days of my Forrester career before I retire, I am very conscious of the fact that I am leaving behind two customer experience (CX) analysts who are in various phases of creating a Forrester Wave™. I won’t be here to see them through the process, so I wrote […]

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