Performance Architecture: Processes that Can Kill You
Blog: BPTrends - Performance Architecture
Roger Addison recently checked into his room at a major hotel chain. Upon reviewing the emergency exit map to locate the nearest way out, he discovered the map was reversed. Had an emergency occurred, following the map could have proven lethal. Roger and Carol explore other potentially high-risk processes and ask what high-risk processes you have encountered.
Author information
Carol Haig is a Certified Performance Technologist (CPT) and has more than 30 years of multi-industry experience partnering with organizations to improve their employees’ performance. Carol is known for her superior skills in project management, analysis and problem/opportunity identification, and instructional design and facilitation. She has consulted with executives and line managers, established and managed training departments, trained trainers, written for professional publications and mentored performance consultants. She is co-author of Performance Architecture.
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