People Avoid Chatbots — Here’s How Your Company Can Make Its Bot Better
Blog: Forrester BPM Center of Excellence
Creating an effective chatbot is hard. To get it right, you need to master conversation design, a new discipline for creating experiences that are based on conversational AI. And you need to know where and when to use new technologies like generative AI (genAI).
Leave a Comment
You must be logged in to post a comment.