Our New Converstational AI Wave: GenAI And LLMs Drive A Vendor Revolution
Blog: Forrester BPM Center of Excellence
Let me start by stating the obvious: Automation has its best home in the contact center. At many brands, agents make up 10% of the workforce. They are the face of your brand to your customers, providing critical empathy and solving important problems. Agents also spend a lot of time performing rote tasks for customers […]
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