Oracle’s View of Intelligent Business Process Management
Blog: Oracle BPM
Digital businesses embrace technology to optimize business operations, fuel innovation, and
ultimately increase profit margins and service levels. They design information systems that
empower customers, partners, and employees to interact more efficiently and productively. A
big part of this effort entails re-engineering business processes so that workers can avail
themselves of current information to increase service levels and become more responsive,
while reducing cost and risk. Change is inevitable and nimble organizations use intelligent
business process management (BPM) systems to automate operations, make better decisions,
exploit opportunities, and react to changes in the marketplace.
With the impact of new business paradigms that leverage mobile, social, and cloud
technologies, a new approach is needed to bring enterprise applications into the modern age.
This paper explains how to create “intelligent” business processes that automate operations
and boost productivity. It describes the key capabilities of an intelligent BPM system and offers
examples of how such systems improve business operations. The featured product is Oracle
Business Process Management Suite 12c (Oracle BPM Suite 12c), a comprehensive solution
for modeling, analyzing, executing, and optimizing business processes across divisions,
systems, and applications.
Intelligent BPM systems use dynamic case management technology to analyze business
processes, detect events, and guide people to respond accordingly. These systems help close
process “gaps” with interconnected, adaptive cases and workflows, and streamline
collaboration by facilitating real-time decision management.