NRF 2018: Back To Basics…And That’s A Good Thing!
Blog: Forrester BPM Center of Excellence
This year’s NRF Show was a surprise, in that it lacked a lot of the hyped-up tech in year’s past (VR in 2017, Beacons in 2016, etc., etc.). That left plenty of room for themes and solutions to shine that let retailers improve in the areas of customer experience, operational efficiency, and incremental, bottom-line profitability. […]