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No Matter How Their Drivers Are Classified, Uber And Lyft Must Commit To Better Work Experience

Blog: Forrester BPM Center of Excellence

A recent bill signed by California Governor Gavin Newsom pressures ride-hailing companies like Uber and Lyft to label drivers as employees rather than independent contractors, with the intention of raising wages and giving access to workplace benefits. Uber and Lyft are resisting, as business leaders say they will not plan to reclassify drivers and employees […]

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