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Nimbus V9 And The ROI On Engagement

In case you were away from the planet yesterday and missed the trumpet fanfares: TIBCO just announced the long-awaited V9 release of Nimbus.

Personally, I’m squeamish about hype. I can LOL at the inflated claims of others. But I recoil from it myself (no moral high grounding, just a personal quirk). Anyway, I have to admit that my first instinct was to wince on reading that V9 is a “revolutionary milestone in business process improvement”.  But, actually, on reflection, my marketing colleagues are about right.

In good teams, people are engaged. Each person feels able and empowered to contribute their ideas. Each one feels involved and confident that their input can make a difference. And, just in case you think this is getting all too luvvy, there’s an ROI here as well. Engaged people are happier. And happy teams are far more productive and creative. 

So everything points to the crucial value of engagement. But nurturing it is more difficult, by an order of magnitude, in a world where so many of us are now knowledge workers, often collaborating remotely with people we’ve never met, and across complex global organizational landscapes. How do you get engagement in today’s world?

You can see the search for this modern philosopher’s stone going on all around us. It’s been a major theme in the MixFix debates on re-imagining the enterprise.

One of the keys to engagement is simplicity. People can’t or won’t engage if they don’t understand.

Neil Taylor quoted a great example recently. After six months trying to improve “operational excellence”, only one of his client’s teams had actually improved. It turned out that the team leader was holding weekly meetings that she called “Doing everyday things better”. She had made it simple – she turned corporate-speak into down-to-earth language – so her team got engaged.

Against this backdrop and these challenges, Nimbus V9 is a revolutionary milestone.

Nimbus UPN was designed from the outset to create process that is easy on the eye. Content to engage and support process users, not just the geeks. Nimbus already delivered that content as a personalized ‘intelligent operations manual’ to every desktop and mobile device. Nimbus V9 now provides a completely new user interface that is significantly more intuitive.

V9 makes it even easier for people to find the right information, in the right context, at the time that they need it – and delivered in the format that works best for them. Feedback, actions and change requests are simpler too. [And all without sacrificing, in any way, the governance and other capabilities that underpin Nimbus as an enterprise platform for process management and continuous improvement.]

Engagement matters more than ever – and simplicity is its essential foundation. V9 pushes us much further up the curve. It’s going to be fascinating to see how clients leverage this. Must stop now, need to go. Marketing colleague at the door, with a baseball bat?


© Text Michael Gammage 2013

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28 Aug 2012    The ROI On Process Visualization


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